Magotan relies on professional workers and sophisticated production equipment, selects high-quality tungsten and molybdenum raw materials, and provides customers with high-quality products through sintering, forging, rolling, machining, and other processes. Relying on Magotan's complete quality system, advanced technology and equipment, good production environment, strong technical force, and complete testing methods. Magotan's products are sold all over the country and exported to the United States, Russia, Germany, France, Spain, Japan, South Korea, India, and other places have been affirmed and praised by the majority of users, and it is the leader in the field of deep processing of tungsten and molybdenum materials in China.
I. Quality policy
1. We advocate the concept of "quality-based" and provide customers with zero-defect products and services. We comply with relevant national and international quality codes and regulations, as well as internal requirements. To ensure product safety, prevent quality errors and eliminate defects, we actively improve the quality management mechanism and review quality objectives and performance promptly. We promote engagement and reinforcement of quality accountability through coaching, training, education, supervision, and effective communication between teams.
2. Committed to achieving high-quality standards for our products and services by introducing a quality management mechanism that is inspected and monitored by a third party.
II. Service Commitment
1. Our company has an experienced after-sales team. For any problems, we will reply within 1 hour, and determine the treatment measures according to the complaints, repair, or replacement.
2. Within a week of product delivery, the staff of our company's after-sales service department will conduct telephone tracking consultations according to the customer's contact information until the customer is satisfied.
3. During the warranty period, the after-sale cost of the product shall be borne by our company.
III. Transportation
1. Delivery packaging (the default packaging is thickened carton or wooden box + shock-resistant bubble film to wrap the goods to ensure that your goods will not be damaged during transportation).
2. The shipping method is negotiated with the customer.
IV. Return and Exchange Commitment
1. The returned product requires the complete outer packaging of the product, an invoice, a delivery note, and a description of the reason for the return.
2. If the user has quality problems under normal use, please contact our company quickly during the warranty period.
the system, to facilitate users to get a timely replacement.
3. Now the following situations cannot enjoy our company's return promise:
a. The product has been used abnormally.
b. Storage and humidity under abnormal conditions.
c. Unauthorized Repair.
d. Normal wear and tear of the product.
e. Exceeded shelf life.